Which practice supports consistent terminology across encounters?

• A. Use a shared glossary of approved terms to maintain consistency.
• B. Allow multiple interpreters to use differing terms for the same concept.
• C. Never document terminology.
• D. Always rely on translator’s own terms.

Answer: (B)

Using a shared glossary of approved terms keeps terminology consistent across encounters. When every interpreter uses the same set of terms for the same concepts, clinicians, patients, and staff share a common understanding, which reduces confusion, improves accuracy, and supports reliable documentation and continuity of care.

Allowing different interpreters to use their own terms creates variation that can lead to misinterpretation; not documenting terminology removes a critical reference resource; and relying on translator’s personal terms introduces unequal standards and possible drift in language over time. With a centralized glossary, everyone has a clear, approved reference to consult during encounters.