What should interpreters do when a patient expresses a preference for a specific interpreter?

• A. Respect preferences.
• B. Ignore preferences to rotate staff.
• C. Only consider preferences for non-clinical encounters.
• D. Force assignment to available interpreter.

Answer: (A)

Honoring a patient's preference for a specific interpreter is about patient autonomy and the quality of communication. If it’s feasible to arrange the requested interpreter, doing so helps build trust, reduces anxiety, and supports accurate understanding of medical information and consent. When the preferred interpreter isn’t available, explain the situation and offer the best-qualified alternative, showing respect for the patient’s needs while maintaining safety and clarity. Ignoring preferences, rotating staff without consent, or forcing a specific assignment can undermine trust and hinder effective communication. Preferences should be considered for all encounters, not just non-clinical ones, to maintain consistent, patient-centered care.